Product Care, Exchanges/Returns, and Warranty Information
The HECS® suit is very easy to care for. Just machine wash in your favorite detergent. Hang dry for longest life or dry on low heat for only a few minutes (please note in some dryers HECS® clothing will not be picked up by dryer sensors and will not shut off automatically). The HECS® base material is made from a polyester based fabric and will not shrink under normal conditions and care. It is recommended that you hand wash and hang dry the head cover as the draw string can sometimes hang up in the machine and damage the product.
HECS® takes pride in customer satisfaction. If an article does not fit properly we will gladly exchange the wrong size for the right size. Call or email our team to explain the problem and we will help you decide what the proper fit would be. (541)-575-4327 or firstname.lastname@example.org. Your new item will be shipped back to you the day following the arrival of your returned item by US Priority Mail. Items being sent back for exchange must be in new condition and in original packaging. There will be no exchanges on closeout pieces.
Exchanges must be made within 30 days of the original purchase. Exchanges will only be made on items purchased directly through HECS®. Purchases through outside dealers, Amazon, eBay, etc. will have to be made through them. The customer will be responsible for the postage for getting the item back to HECS® but HECS® will send the replacement back free of charge. We do not accept returns or offer refunds unless expressly approved by HECS®LLC in advance
HECS® products are guaranteed to be free from defects in material and workmanship for 1 year from the date of purchase. HECS® will replace defective items at no charge to the customer. Some HECS® fabrics are lightweight and should be worn as an under layer in areas with briars or brush that could tear the material. Damage from customer abuse is not covered by warranty.
HECS® cannot guarantee success in the field; individual results may vary. HECS® technology does not make the user invisible to animals, and the benefits may not be apparent in all situations. Animals use many senses to detect danger. HECS® removes one of those factors, which can help the user to remain undetected longer.
Caution Ozone dry wash Users
HECS® advises our customers to use extreme caution or refrain from cleaning HECS® gear in ozone dry wash systems such as Scent Crusher scent elimination system, Scent-Lok OZRadial Nano Ozone Generator, Scent-O-Zone or any other system that forces raw ozone directly on the HECS® fabric! Your HECS® suit can be irreversibly damaged by direct fabric exposure to the ozone of theses system that place raw ozone directly on the HECS® fabric. Other ozone generating cleaning procedures that do not apply raw ozone directly on the fabric do not seem to cause damage to HECS® products. HECS® cannot extend our warranty to cover products damaged from direct exposure to ozone dry wash.